Refund Policy

Your satisfaction is our top priority, and we’re committed to providing you with an outstanding shopping experience. Please read our refund policy below, designed with your peace of mind in mind.

1. Easy Returns with a 100% Satisfaction Guarantee

1.1 Eligibility

We want you to be completely happy with your purchase! If for any reason you’re not satisfied, you can return your item for a full refund. To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.

1.2 Time Frame

To ensure a smooth return process, please initiate your return within 90 Days of receiving your item, no questions asked. We’ll guide you through every step!

1.3 Non-Returnable Items

Certain items, such as personalized products and gift cards, cannot be returned. However, our friendly team is here to assist you with any concerns you might have.

2. 100% Refunds

2.1 Processing Your Refund

Once we receive and inspect your returned item, we’ll notify you via email. If your return meets our criteria, we’ll issue a full refund, which will be applied to your original payment method within 24-48 hours.

2.2 No Hassle, No Worries

We stand by our products! If you’re not completely satisfied, we’ll refund your purchase in full—no questions asked. Your peace of mind is important to us.

2.3 Late or Missing Refunds

Refunds are processed quickly, but if you experience any delays, please check your bank account first. If there’s still an issue, don’t hesitate to reach out to us at support@glaxetics.com, and we’ll help resolve it promptly.

3. Seamless Exchanges

3.1 Defective or Damaged Items

If you receive a defective or damaged item, please contact us right away at support@glaxetics.com with the details and photos, and we’ll arrange a replacement for you.

3.2 Incorrect Items

Received an incorrect item? Let us know within 90 Days of receiving it, and we’ll make sure you get the correct product promptly.

4. Simple Shipping Policies

4.1 Return Shipping

For returns, you’ll be responsible for the shipping costs, which are non-refundable unless the return is due to our error. We aim to make this process as easy as possible for you!

4.2 Exchange Shipping

If your exchange is due to a defect or our mistake, we’ll cover all shipping costs for the replacement item.

5. We're Here to Help!

If you have any questions or need assistance, don’t hesitate to contact us at support@glaxetics.com. Your satisfaction is our priority, and we’re committed to making your experience with us a positive one!